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Return and Refund Policy
We at Homesticly are committed to ensuring your satisfaction with our home improvement products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 days from the date of delivery to initiate a return for a refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Please note that certain items, such as personalized or custom-made products, may not be eligible for return unless they are defective or damaged.
Please kindly be advised about the COM policy below:
– we only consider a change of mind refund request if this is made within 14 days after the item is delivered to the customer
– ensure the product is in unpackaged condition
– 10% of the order total will be deducted as a restocking fee
– the item should be returned to the address provided and the customer should cover the return postage
To initiate a return, please get in touch with our customer support team at support@homesticly.com.au. Our team will provide you with further instructions on how to proceed with your return.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Please note that shipping and handling charges are non-refundable unless the return is due to a defect or error on our part.
Exchanges
If you wish to exchange an item for a different size, color, or style, don’t hesitate to get in touch with our customer support team at support@homesticly.com.au. Our team will guide you through the exchange process, subject to product availability.
Damaged or Defective Items
In the unlikely event that you receive a damaged or defective item, please contact our customer support team immediately. We will require photographs or other evidence of the damaged or defective product to assess the situation. If the item is found to be defective or damaged due to manufacturing or shipping errors, we will provide a replacement or issue a refund, including any applicable shipping charges.
Non-Returnable Items
Certain items are non-returnable, including:
- Personalized or custom-made products (unless defective or damaged)
- Items that have been used or worn
- Items without original packaging
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team at support@homesticly.com.au. We will be happy to assist you and address any inquiries you may have.