1. How long will it take to dispatch my order?
   Dispatch timeframes typically range from 2-3 working days after payment is received. While we strive to ensure timely dispatch, please note that we cannot guarantee specific delivery dates or times. We will notify you if there are any unforeseen delays.
2. Can I track my order?
   Yes, all orders come with a tracking number. You can track your parcel using the tracking number provided in the confirmation email from the courier used for your delivery.
3. What happens if a customer misses their delivery?
   If a delivery is missed, the courier will leave a note with instructions for collection or re-delivery. In some cases, the parcel will be taken to the nearest collection point, where the customer can pick it up. Check the tracking details for more information on the next steps.
4. What do I do if my package is damaged or lost?
   If your package is lost or damaged during transit, the Supplier will be held liable. Please reach out to our customer service.
5. What should I do if I need to change the shipping address after an order is placed?
   Once an order has been placed and processed, we cannot change the shipping address. If there is a mistake, the order can be cancelled and a new order submitted with the correct address, though this may incur additional charges.
6. Do you offer same-day or express shipping?
   Some couriers offer express shipping, but this will depend on the Supplier’s available shipping methods. For urgent orders, we recommend checking with our team to confirm availability and estimated delivery times.

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the 'Complete Orders' link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.