Shipping policy

Shipping Policy for Domestic Deliveries

We collaborate with multiple couriers to offer the most efficient delivery services at the most competitive rates. Couriers are selected based on factors such as item weight, package size, and individual shipping costs. Once full payment is received, the Supplier will dispatch the items from their distribution centre using their preferred courier.

Some of the couriers we work with include:

  • Australia Post:
    Australia Post will send items via either Parcel Post or Express Post. Once dispatched, customers will receive a confirmation email with a tracking number. If the delivery is missed or there is no safe place to leave the package, it will be taken to the nearest Post Office for collection.
    Tracking: Use the provided tracking number on the Australia Post website.

  • Aramex:
    Customers will receive a confirmation email from Aramex along with a tracking number once their order is dispatched. Aramex offers Authority to Leave (ATL) and signature-required services. If the courier is unable to leave the parcel in a safe place for either of these services, it will be returned to the nearest collection point or depot. A non-PO Box address is required for Aramex delivery.
    Tracking: Track orders with the provided tracking number on Aramex.

  • Allied Express:
    Allied Express will contact your customer prior to delivery via SMS or phone. If delivery is missed, a note will be left with instructions for collection or re-delivery.
    Tracking: Track the order using the consignment number and postcode on Allied Express.

  • Border Express:
    A non-PO Box address is required for Border Express. If the delivery is missed, a “Sorry We Missed You” card will be left with instructions to arrange re-delivery or collection.
    Tracking: Track your order with the consignment number on Border Express.

  • CouriersPlease:
    Deliveries with CouriersPlease are 'Signature Required'. Upon ordering, customers will receive an email asking them to choose a delivery option such as ATL, collection point delivery, neighbour delivery, or rescheduling the delivery.
    Tracking: Track orders with the tracking number on CouriersPlease.

  • Direct Freight Express:
    Direct Freight Express will send a confirmation email with a consignment note and customer reference number upon dispatch. If the delivery is missed, the driver will either leave the parcel in a safe place or provide instructions for re-delivery via email or SMS.
    Tracking: Use the consignment number to track your order on Direct Freight.

  • Hunter Couriers:
    Customers will receive a tracking number via email once their order is dispatched. If the delivery is missed, the item will be returned to the depot and the customer will be notified for re-delivery arrangements. A non-PO Box address is required for Hunter Express delivery.
    Tracking: Track the parcel with the tracking number on Hunter Express.

  • Sendle:
    Customers will receive a confirmation email with a tracking number once dispatched. If delivery is missed, a card will be left or the parcel will be sent to a collection point for pickup.
    Tracking: Track the order on Sendle's website.

  • StarTrack:
    StarTrack offers real-time tracking and electronic proof of delivery in major CBD and metro areas. If the delivery is missed, the item will be taken to the nearest Post Office for collection. Customers will be notified once their order is delivered.
    Tracking: Use the tracking number to track your order on StarTrack.

  • TNT Australia:
    A non-PO Box address is required for TNT deliveries. TNT orders to Australian residential addresses may be left without a signature unless a signature is specifically requested.
    Tracking: Track orders using the consignment note on TNT Australia.

  • Team Global Express:
    A non-PO Box address is required for Team Global Express. If delivery is missed, a card will be left with instructions to arrange re-delivery or collection.
    Tracking: Track your order with the provided tracking number on Team Global Express.

Frequently Asked Questions (FAQs)

  1. How long will it take to dispatch my order?
    Dispatch timeframes typically range from 2-3 working days after payment is received. While we strive to ensure timely dispatch, please note that we cannot guarantee specific delivery dates or times. We will notify you if there are any unforeseen delays.

  2. Can I track my order?
    Yes, all orders come with a tracking number. You can track your parcel using the tracking number provided in the confirmation email from the courier used for your delivery.
  3. What happens if a customer misses their delivery?
    If a delivery is missed, the courier will leave a note with instructions for collection or re-delivery. In some cases, the parcel will be taken to the nearest collection point, where the customer can pick it up. Check the tracking details for more information on the next steps.
  4. What do I do if my package is damaged or lost?
    If your package is lost or damaged during transit, the Supplier will be held liable. Please reach out to our customer service.
  5. What should I do if I need to change the shipping address after an order is placed?
    Once an order has been placed and processed, we cannot change the shipping address. If there is a mistake, the order can be cancelled and a new order submitted with the correct address, though this may incur additional charges.
  6. Do you offer same-day or express shipping?
    Some couriers offer express shipping, but this will depend on the Supplier’s available shipping methods. For urgent orders, we recommend checking with our team to confirm availability and estimated delivery times.